Return policy

At Victoria's Cleaning and Janitorial Service, we stand behind the quality of our professional supplies. If you are not 100% satisfied with your purchase, we are here to help.
1. Return Window
  • You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
  • Unused Condition: Due to the nature of janitorial supplies, items must be unused, unwashed, and in the same condition that you received them.
  • Original Packaging: The item must be in its original packaging, including all tags and accessories (e.g., parts for janitorial carts).
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
3. How to Start a Return
  1. Contact Us: Reach out to us at (503) 739-2008 or via email at [Your Email Address] with your order number and reason for return.
  2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) and the designated return address.
  3. Shipping the Item: Please pack the item securely. Unless the item is defective or arrived damaged, customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service.
4. Refund Process
  • Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Processing Time: Please allow 5-10 business days for the credit to appear on your statement, depending on your card issuer's policies.
5. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. In these cases, we will cover all costs for replacement or return shipping.
6. Non-Returnable Items
  • Opened or used cleaning chemicals/solutions (if applicable).
  • Customized orders or "Final Sale" items.